Inspire. Lead. Reflect ™

Ripple™

All change begins with a single pebble thrown into the water –once the ripple is started, the sea can never again be calm.

Most basic offering providing for sweeping results in limited areas.

The Ripple™ impacts specific groups within the organization and is focused on certain key performance indicators.

Organizations participating in the Ripple™ effort include approximately 75% of the key members of the following internal groups with oversight from the management team:

Customer Service
Operations
Quality Assurance
Research and Development
Purchasing
Finance
Accounting
Information Technology

Considerable results emerging from the Sea Change Incubator™ will be felt and tracked for KPIs specific to the group involved. Some examples might include:

Production

WIP (Work in Progress) Inventory Trend

Bookings and Billings

Sales at List Price

Logistics

Fulfillment Performance

Case Study: Marketing and Operations Analysis for High End Jeweler

Issue: High-end custom jeweler needed help reaching its clients while simultaneously having significant operational challenges.

Resolution: We performed an in-depth analysis of the operations of the firm and determined points of redundancy and a better division of labor and skills. We helped orchestrate a formal reorganization within the company and set processes and procedures in place to ensure day-to-day operations were efficiently met. Additionally, we analyzed sales volume and repeat business to determine profiles and buying patterns of target customers. From this we created effective marketing and sales strategies reaching more customers and ensuring greater customer retention. These led to increased sales and reduced operational costs increasing the net to the bottom line.

"Raise your sail one foot and you get ten feet of wind."
– Chinese Proverb